Frequently Asked Questions
Everything you need to know about your EnerGym shopping experience.
What are your shipping options and delivery times?
We offer nationwide shipping across Israel. Standard delivery typically takes 3-7 business days, while larger fitness equipment requiring professional installation may take up to 10 business days depending on your location.
Can I return a product if I am not satisfied?
Yes, you can return products in their original packaging within 14 days of receipt, provided they have not been used. Please note that a cancellation fee and shipping costs may apply according to the Consumer Protection Law.
Do you offer assembly services for heavy gym equipment?
Absolutely. For heavy items like treadmills, ellipticals, and multi-gyms, we offer professional home assembly services for an additional fee to ensure your equipment is safe and ready to use.
What kind of warranty do you provide on fitness machines?
All our motorized equipment and strength machines come with a manufacturer's warranty. The duration varies by product, typically ranging from one year for the console to lifetime warranties on certain frames.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer convenient installment plans to help you invest in your home gym more easily.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number or a link to our delivery portal to monitor the progress of your shipment in real-time.